Customer Management

Power Personalized Experiences with a 360° Customer View

Centralize customer data and interactions to deliver seamless, personalized engagement and more efficient service across the entire lifecycle.
onboarding icon
Faster onboarding
data consistency icon
Reduced inconsistency
Full customer visibility icon
Full customer visibility
personalization icon
Better personalization

Customer 360 View

See Every Customer, All in One Place

Bring together customer profiles, products, orders, tickets, and interactions in a single real-time dashboard. Empower your teams with full visibility, historical context, and interaction tracking to deliver faster, more personalized service.

Unified Dashboard

Access real-time and historical customer data from a single view

Interaction Tracking

Monitor every touchpoint with a complete business interaction journal

Customer 360 View
Customer Onboarding

Customer Onboarding

Streamline Customer Onboarding from Day One

Easily create, search, and manage individual and organizational customers while handling the full lifecycle—from onboarding to suspension and termination—with complete control and flexibility.

Flexible Customer Creation

Quickly onboard and manage individuals and organizations

Lifecycle Control

Manage status changes including suspension and termination

Account Management

Manage All Customer Accounts with Confidence

Oversee billing, settlement, and financial accounts in one centralized environment. Simplify payment management and gain better control over your financial operations.

Centralized Financial Management

Handle billing and settlement accounts in one place

Payment Flexibility

Support and manage multiple payment methods.

Account Management
Organization Role Management

Organization Role Management

Define and Control Organizational Roles

Create, assign, and manage roles within organizations effortlessly. Maintain clear role structures and associations to ensure accurate access control and operational efficiency.

Role Assignment

Create and assign roles across organizational structures

Access Control

Manage role associations and permissions with precision

Address Management

Accurate and Flexible Address Management

Manage geographic addresses with ease, validate data, and enable advanced search by city, town, or street-level detail for more precise and reliable operations.

Address Validation

Ensure accuracy with standardized address data

Find addresses by region, city, or street-level detail

Address Management

TM Forum ODA Alignment

Standards-aligned and integration-ready

Designed for seamless integration with CRM, billing, order management, and external systems.

TMF 683
(DPAIMS)​

Party Interaction Management Service​

TMF 644
(DPRIVMS)​

Privacy Management Service​

TMF 667
(DDMS)​

Document Management Service​

TMF 667
(DPAMS)​

Party Management Service​

TMF 629
(DCMS)​

Customer Management Service​

TMF 672
(DRAPMS)​

Role & User Permission Management Service​

TMF 666
(DACMS)​

Account Management Service​

dnext logo white

Integrated Journeys

Sales Management

CPQ

Order Management​

Case Management​

Unify your customer data.
Unlock better experiences.

Bring profiles, relationships, journeys, and operational context together in one intelligent layer.

dnext gradient background